FAQ

Unakaffe System is Indonesia's coffee capsule machine made by Swiss technology. You could enjoy high quality black coffee with a fast brewing process.

For more information, please visit FIND YOUR LOCAL STORE on this page.

For now, Unakaffe System only available in offline stores of Jakarta, Surabaya, Bandung & Bali and our online store in UbruKopi.com, Fastanastore.com or official "Fastana Store" seller account in Tokopedia, Shopee, Blibli and Bukalapak.

By now, Unakaffe System only available in Indonesia's market.

Beside the machine itself, you will get a complete cable, warranty card, guidebook and tray.

For further information about this, please visit CONTACT US page

Yes. For further information about this, please visit CONTACT US page

For further information about this, please visit CONTACT US page

By now, Unakaffe System machine available in three variants - Ventura EVO, XS200 and Ventura 735. For further information, please visit MACHINES page

By using Unakaffe System, you will get a consistent taste of coffee without a need of having special skill. And of course, you will get the coffee done with a fast brewing process.

Bar is water extraction pressure during coffee making. Higher pressure will produce better crema.

Crema is the aroma within coffee in the form of CO2 trapped in a layer of oil produced during the process of coffee extraction with a high pressure. This crema has the best aroma of coffee.

Unakaffe System is created with an easy-to-use technology. You only need to turn on Unakaffe System machine, insert coffee capsule, press the water button, and Unakaffe System coffee is ready to be enjoyed.

Unakaffe System machine needs to be cleaned daily and periodically.

Daily

  • You need to do flushing to clean up the coffee crust. Without filling the machine with coffee capsule, press the half-water-cup icon button. Wait for the water to come out and then empty the drop tray.
  • After using the machine, lift the drop tray and remove it from the machine's body. Wash the drop tray, capsule disposal container, and water tank with warm water and a little soap. Then rinse and dry it.

Periodically

  • Clean the machine with a wet cloth without soap.

If it's not used for more than two weeks:

  • You need to put the machine back into the first box packaging.
  • Put in a dry place.
  • Room temperature should be > 5 degrees Celsius.
  • Keep away from dust and the reach of children.

Unakaffe System provide hot coffee beverage. For making an ice coffee, you could add ice cubes or ice cream to coffee according to your needs.

We don't recommend to replace water with milk or other liquids.

By now, Unakaffe System coffee capsule available in two variants - Espresso & Cafetiero. For further information, please visit COFFEE CAPSULE page

Each Unakaffe System coffee capsule box contained 12 pcs.

The Net Weight of Espresso capsule is 6.5 gram and Cafetiero is 6 gram.

Unakaffe System is specifically designed to brew Unakaffe System's coffee capsule only. We don’t recommend to use other brand.

To get maximum result, one capsule is only for one time brewed.

To get maximum result, we don't recommend to brew manually because Unakaffe System cofee capsule is designed with its own technology using bar pressure to produce crema (the best layer of aroma within coffee).

Unakaffe System will continue to innovate, committed to provide new variants of black coffee. Soon, we will launch more variants of black coffee. For further information, you could directly subscribe to our newsletter so that you will immediately get the latest news from Unakaffe System by subscribe newsletter on the footer of this website.

Unakaffe System is committed to provide you black coffee variants. But the results of Unakaffe System coffee could be created into capuccino, moccacino, or other coffee beverages in an easy way. For the recipe, you could visit Unakaffe's social media Facebook Unakaffe or Instagram Unakaffe

Unakaffe System is committed to provide you black coffee variants.

The warranty is valid for two years from the date of your first purchasing.

All, except for machine and spareparts damaged because they could be considered of the wrong usage factor. For more information, please visit INFO AND SERVICE page

After purchasing, we strongly recommend to register the serial number under the machine to the following link http://join.unakaffe.com/page/trial-guarantee-card-copy or contact our Customer Service at CONTACT US page

No, you couldn't.

You could immediately contact our Customer Service at CONTACT US page or visit our Service Center Location at INFO AND SERVICE page

Yes, you can. For further information, you can contact our Customer Service at CONTACT US page

WARRANTY INFORMATION

The warranty from Unakaffe is valid for 2 years after purchase.
Click to download.

FIND YOUR LOCAL STORE

SERVICE CENTER LOCATION

PT. EXCELSO MULTIRASA JL. K.H. Hasyim Ashari Kompleks Roxy Mas C II no. 38 -39 Jakarta 10150 021-6326352
PT. EXCELSO MULTIRASA Jl. Klampis Jaya No. 138 Surabaya 60117 031-5928438 / 5999320
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