Info and Service

Brewing great coffee with your Unakaffe System machine is easier than ever! Simply turn your machine on, insert capsule, click the espresso or lungo setting button, and your cup of authentic Indonesian coffee is ready to enjoy.

Congratulations on purchasing your very first Unakaffe System coffee capsule machine! Before starting your unforgettable coffee journey, please make sure to do the following steps first:

1. Please ensure that your machine and its attributes are in complete condition, including: power cord, drip tray, machine guidebook, and warranty card. Once you are done, check if the unit functions as it should be.

2. To activate the 2 year warranty, please fill your personal details on both physical copy of warranty card that comes with your unit and online through the following link: https://bit.ly/kartugaransiunakaffesystem. Make sure to keep the physical warranty card as it will be required when you wish to claim free repair services.

Please make sure to do the following steps before using your machine for the first time:

1. Rinse the water tank of your machine with warm water.

2. (Optional) Clean the inside of the water tank with non abrasive sponge and dish soap.

3. Gently wipe your machine with a damp cloth.

4. Flush the water system of your machine 2 to 3 times by pressing espresso button without inserting any capsule. Ensure the water tank is filled to maximum level first to avoid damaging your machine.

All Unakaffe System machines are covered by a 2-year warranty, while accessories such as Milk Frother has a warranty period of 1 year from the purchase date. If your experience any kind of issues regarding Unakaffe System products during this validity period, we are able to provide reparation, spare parts, and pickup services (selected area only) for no additional charges under the following terms and conditions:

1. You have filled details regarding the warranty of your product both in provided online link: https://bit.ly/kartugaransiunakaffesystem and printed card that comes with every Machine or Accessories on the day of your purchase. These include information such as product serial number and relevant personal data.

2. Your machine has not been damaged by the use of non-Unakaffe System capsules and other nonstandard components. Other conditions resulting from self inflicted conditions such as your unit falling over a high surface or intentionally scratched by sharp object also apply.

Please contact our customer service below if you require any further assistance regarding our products:

Call only: +62-807-1726-867

WhatsApp: +62-811-1096-867

Email: ask@unakaffe.com

Please contact our call center at +62-811-1096-867 via WhatsApp/+62-807-1726-867 (call only) or send us an email to ask@unakaffe.com if you require any information regarding your product. Our team is more than happy to provide assistance.

During your 2-year (machine) and 1-year (accessories) warranty period, Unakaffe System offers reparation services free of charge for machines or accessories that are covered with valid warranty. See the tab above to learn our terms and conditions if you wish to claim this service.

For machines and accessories that are out of or not covered with warranty, you will be given a cost estimation based on how far our services will be needed, which then you can decide whether you would like to proceed with the repair. Please contact our customer service by WhatsApp at +62-811-1096-867 or call on +62-807-1726-867 (Monday to Friday, 9am – 5pm UTC+07:00) for more information. Feel free to send us an email at ask@unakaffe.com if you have any further questions.

Of course you can! Please let us know your needs through +62-811-1096-867 (WhatsApp)/+62-807-1726-867 (call only) or send an email to ask@unakaffe.com. We will be more than happy to help.

15 bar or 19 bar denotes the water pressure utilized during the extraction process of your coffee. The higher the bar pressure is, the smoother your crema will be.

Crema is the creamy, caramel colored froth on the top of your espresso. Considered to be a sign of good coffee, this part is full of flavour, texture, and aromas. This beautiful foam layer appears when hot water is forced through coffee grounds at high pressure, emulsifying the coffee bean oils and forming tiny, smooth bubbles.

When you brew coffee using machine with high pressure, the CO2 that was trapped inside the coffee is now extracted and pops into little bubbles that rise into the surface of your espresso, which then forms a layer called crema.

Standard brewing volume on the Unakaffe System coffee capsule machine:

Espresso: 45 ml
Lungo: 150 ml

You can also adjust the coffee brewing volume according to your preference using the guidelines in the machine manual or refer to the following section of our FAQs: “How do I reset the water volume settings to the factory default on the espresso/lungo buttons?”

Unakaffe System offers 9 coffee capsules in 2 different categories – Single Origin and Signature Blend, each with its own unique characteristics.

Our Single Origin lineup consists of Flores, Mandheling, Toraja, Bali Kintamani, and Luwak, filled with 100% high quality Arabica beans from the best coffee producing regions across Indonesia.

Meanwhile, the Signature Blend lineup is comprised of Espresso, Cafetiero, Arabica Gold, and Robusta Gold – made of high quality Arabica and Robusta coffee beans curated from the best coffee producing countries around the world, including Indonesia.

All of our coffee capsule variants comes in a box of 12 capsules. You can learn more about each variant by visiting related product pages.

Currently, there are two variants of coffee capsule machine that you can purchase on Unakaffe System each with its own unique specifications, as following:

Ventura Acala, available in black, white, and red colors

Ventura Avana, available in black, white, red, and blue colors.

You can learn more about our machines on each product page.

Unakaffe System machines are crafted with Swiss technology to ensure you the best coffee experience possible. Our capsules are made of curated 100% high quality beans from various acclaimed coffee producing regions around Indonesia and the world, providing nothing but the finest cup of black coffee with golden smooth crema rivaling your favorite coffee shop.

Each of our coffee capsule machine comes in its own uniqueness, with differences in specifications as following:

Ventura Acala
– 15 bar pressure
– 800 – 952 watt maximum
– Water tank capacity: 650 ml
– Weight: 3 kilograms
– Dimensions: 115 x 360 x 215 mm

Ventura Avana
– 19 bar pressure
– 900 watt maximum
– Water tank capacity: 500 ml
– Weight: 2,4 kilograms
– Dimensions: 342 x 93 x 210 mm

The 15 and 19 bar pressure ensure you café quality cups of black coffee with smooth golden hued crema in every extraction.

The amount of coffee that can be made using Unakaffe System machine in one sitting depends on its water tank volume. Ventura Acala has the capacity of 650 ml which makes it possible to brew 14 cups of Espresso or 4 cups of Lungo in one sitting. Meanwhile, Ventura Avana with its 500 ml capacity is able to brew 11 cups of Espresso or 3 cups of Lungo without having to refill the water tank first.

We do not recommend filling the water tank of your machine with milk or other kind of liquids as it may cause damage not covered by warranty.

For Ventura Acala, if your machine is inactive for more than 5 minutes, it will automatically enter energy saving mode indicated by the cup setting button turning green in color. While for Ventura Avana, your machine will enter off mode after being inactive for more than 9 minutes. This will be indicated by LEDs on the cup setting button turned off.

To activate your machine again, simply click either espresso or lungo button. Your machine is ready to be used again when the cup setting buttons turn back to blue.

You can change the water volume setting of your coffee capsule machine through 2 ways:

1. First method: ensure the water tank is filled first until maximum indicator, press and hold both the espresso and lungo buttons at the same time for 3 seconds. The water volume of your machine will be back to its default factory settings.

2. Second method: ensure the water tank is filled until maximum indicator, open the lever of your machine, and insert a capsule. Close the lever then press and hold either espresso or lungo button (pick the one you desire to change its volume setting) for 3 seconds. Let the coffee extract normally, then press the select button again when the volume reach your desired setting. This method will set your chosen water volume setting as the default unless you wish to revert back to factory setting again.

Press both brewing buttons (espresso and lungo) simultaneously for about 3 – 5 seconds or until the indicator light on the buttons stops blinking/stays on. The water volume setting on both brewing buttons have been reset to the factory default.

The price for both Unakaffe System coffee capsules and machines are different for each variants. Please visit our official store on online marketplace for more information, or click the links below:

Tokopedia: https://www.tokopedia.com/unakaffesystems
Shopee: https://shopee.co.id/unakaffesystemofficial

We would be delighted to assist if you are interested in experiencing the Unakaffe System machine as well as sampling the taste and aroma of our coffee capsules first. Please contact our call center for more information at +62-811-1096-867 (phone/WhatsApp) or via email at ask@unakaffe.com.

You can find an array of coffee machines as well as its capsules and accessories for offices or your HoReCa business here on our website. Please visit each product pages to choose the one that suits best your needs.

If you need additional information, please contact our call centre at +62-811-1096-867 through call or WhatsApp or send us an email on ask@unakaffe.com.

To produce thick and smooth milk foam, it is recommended to use fresh pasteurized milk (usually branded as fresh milk on the Indonesian market). We do not recommend using other type of milk such as sterilized, UHT, or plant based milk as the foam will not form optimally and appear thinner.

Unakaffe System Milk Frother can be used to create a variety of chocolate, red velvet, or matcha drinks recipes simply by adding each respective powder to a milk frother that is already filled with pasteurized milk. It is advisable to use type of flavoured powder that can dissolve easily in milk. After your powder is added, attach the filter and coil of the frother, then just press the chocolate bar icon button to start frothing.

Our Unakaffe System machines offer unparallaled cups of coffee, at any moment. To help maintain the quality of your coffee, we suggest several maintenance advice as following:

Before using your machine for the day, make sure to flush the insides by running water through it. It is recommended to repeat this process daily to avoid the clogging of water flow system from residual coffee grounds. Please follow the steps below:

1. Ensure the water tank of your machine is filled with drinkable water, at least above the MINIMAL sign.

2. Click either espresso or lungo setting button without inserting any capsule into the machine.

3. Wait until water stops flowing and repeat the process above once or twice more if still feel needed.

4. Clean the drip tray of your machine often with dish soap and sponge. Dispose any used capsule after usage to avoid mold.

It is advisable to regularly change and refill the water tank of your machine on a daily basis, as the quality of water is essential for great coffee.

Before using your Unakaffe System machine in the morning, we would suggest to flush the internal water system first by clicking either espresso or lungo button without inserting any capsule. This should be done regularly in order to avoid buildup of coffee residue.

Your unit should also be wiped often with wet cloth (without soap) to clean any stain or dust.

Descaling the coffee machine is important to remove mineral buildup inside the machine. It is advisable to perform this regularly every 200 cups brewed and by using a descaling solution specifically recommended for capsule coffee machines to achieve optimal results. Follow these steps below:

1. Fill the water tank of your machine with distilled water and add the descaling solution.

2. Prepare a large container and place it under the spout of your coffee capsule machine to collect water from the water tank.

3. Empty the entire water tank by pressing and holding one of the brewing buttons until the water flows out, then release. The water will continue to flow until your water tank is empty.

4. Let the machine sit for 30 – 60 minutes.

5. Clean the water tank thoroughly with dish soap and soft sponge, then refill it with distilled water up to the MAXIMUM line.

6. Repeat steps 2 and 3 to rinse out any remaining descaling solution inside your coffee capsule machine.

7. The descaling process is complete, and your machine is ready to brew your favourite coffee capsule again!

In general, there will be no problem letting water sit inside the tank of your coffee capsule machine for several days as long as the lid is tightly shut in normal room temperature. Although, we suggest changing and refilling the tank with fresh drinkable water either daily or every 2-3 days, as the quality of water will have an impact to your coffee.

If your machine is not used for more than 2 weeks, we suggest to do the following:

– Store it back to the original box that came with your purchase

– Keep the box in dry place with temperature above 5 degrees Celcius

– Keep the box out of dust and away from children or infants.

Wash the milk container cup thoroughly with dish soap and soft sponge, then rinse with water until clean. It should be noted that the heating mechanism of your milk frother should not come into contact with water and cleaned with dry cloth only if needed.